Client Context
ServiceOntario delivers a range of government services to residents including driver licensing, vehicle registration, and health card services.

HRA’s Role
HR Associates operated two regional ServiceOntario centres providing front-line government service delivery.

Operations included managing staff, maintaining secure transaction processes, and delivering a range of government services including driver licensing transactions, health card services, and other government program transactions.

Impact
The centres delivered reliable access to essential government services for residents while maintaining operational standards and compliance with provincial service delivery requirements.

Client Context
A province-wide regulatory program oversees certification and professional standards for a specialized workforce.

Challenge
The program required reliable operational administration to manage certification and testing processes and support a large community of regulated professionals.

HRA’s Role
HR Associates provides operational administration for the certification program, supporting activities including application processing, high stakes testing, candidate communications, records management, and coordination of certification activities.

Accomplishments included:

• Development and rollout of a modern document management system including the digitation of over 3 million pages.
• Supported the introduction of electronic forms and online payments.
• Achieving service level provider PCI DSS certification.
• Continuous operation of the program during COVID

Impact
The program serves thousands of professionals across Ontario, and HRA’s administration supports the consistent delivery of certification services and program operations.